Home Industry News JetBlue Extends and Gifts Mosaic Status, Blocks Middle Seats

JetBlue Extends and Gifts Mosaic Status, Blocks Middle Seats

JetBlue is helping customers through COVID-19 with some rather generous policies.
JetBlue is helping customers through the pandemic with some rather generous policies.
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By mid-April 2020, all major US airlines had mapped out what flyers with elite status could anticipate for the rest of 2020 and 2021—with the exception of JetBlue. As the weeks passed, the airline kept mum on the future of Mosaic, the coveted elite status of JetBlue’s frequent flyer program, TrueBlue. But, alas, we have received word from the powers that be at JetBlue, and it seems that it was worth the wait!

All rejoice: JetBlue is extending status for all current Mosaic members for an extra year. Mosaic members can log in to find they have already had their status extended through December 31, 2021. What’s more? In a move we’ve never seen before by a major airline, JetBlue is letting Mosaic members gift this premium status to a family member or friend. The nominee will receive Mosaic status for one year from June 15, 2020, to June 15, 2021.

As a reminder, JetBlue’s TrueBlue program doesn’t have multiple tiers—just one—and the benefits are similar to those you’d get at the highest elite levels with other carriers. So this news is pretty HUGE.

Beyond the usual dedicated check-in lanes, priority boarding, and bonus points per dollar spent, Mosaic status comes with other incredibly valuable perks. First and foremost, all JetBlue change and cancellation fees are waived for Mosaic members and others on their itinerary. This means every regular JetBlue “Blue” ticket you buy essentially becomes a refundable “Blue Extra” ticket. For Blue tickets, change and cancellation fees range from $75 to $150 per person compared to $0 with Blue Extra. It also means that if you purchase a JetBlue ticket in either cash or points and that ticket goes down in price, you are entitled to get a Travel Bank or points refund, respectively. While said refunds are not automatic, simply monitor prices on, say, the automated tracking tool on Google Flights. And when you are notified of a decrease in flight price, simply call the dedicated Mosaic telephone line to receive a refund.

Mosaic members, as well as others flying on the same itinerary, can check up to two bags for free (and up to 70 lbs. each vs. the usual 50 lbs. each). Mosaic members can also redeem TrueBlue points for Even More Space seats for themselves and others on their itinerary, typically for only between 400 and 1000 points. The price of Even More Space seats is based on distance; for example, a flight between LAX and JFK would cost $90. However, Mosaic members can purchase these seats using just 1,000 points. On board, Mosaic members enjoy unlimited complimentary alcoholic beverages (within reason, of course) in addition to the standard snacks and nonalcoholic beverages served by JetBlue. Food and beverage service is on hold for now because of COVID-19 but hopefully will resume again soon. Finally, forget about long wait times during COVID cancellations, blizzards, storms, and holidays. Mosaic members have a dedicated customer service line available 24/7. (You will need to put in your TrueBlue number after dialing to verify Mosaic status.)

As if all this Mosaic hubbub wasn’t enough, JetBlue has also announced that at least until July 6, passengers will not have to sit next to another person. The airline is blocking middle seats in rows where there are three seats on A320s and A321s and blocking one seat in rows of two seats on Embraer 190 aircraft. This is music to our ears, especially as images of packed flights are worrisome and other airlines have simply blocked middle seats from seat pre-selection rather than eliminating them from inventory.

In total, we’re really impressed with all JetBlue is currently doing to keep its best customers happy and restore confidence in flying again.

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Award-winning travel writer and economist Paul Rubio is a credit card enthusiast, whose sophisticated use of points and rewards has helped him travel to 132 countries for free. Paul is a Harvard graduate with a master’s degree in public administration and a master’s degree in economics. He also holds a bachelor’s degree from Boston University with a double major in economics and environmental policy and a minor in conservation biology. He attended both undergraduate and graduate schools on full scholarships. Paul worked in the field of wildlife conservation before embracing his writing talents full-time in 2008. Since then, he has won more than two dozen national awards for his exemplary work in travel journalism. The prolific writer contributes to a number of top-tier international, national, and regional publications including Condé Nast Traveler, Florida Design, Fodors.com, Palm Beach Illustrated, and Robb Report.