Maybe you want to secure a table for six at a popular restaurant over a busy graduation weekend in Boston. Perhaps you want premium seats to Hamilton in New York City during Fashion Week. Or you want to get into the invitation-only pre-launch for Art Basel Miami or after-hours access to a small gallery in Paris. Where do you begin? Well, it’s best to start by contacting the secret best friend you never knew you had—your elite credit card concierge.
These guys have power (and friends) in high places, low places, and everything in between. And, given this, they often make the impossible possible.
Each elite credit card offers its own version of a premium concierge service, available 24/7, by telephone or email.
This week we cover the basics of these elite credit card services, and over the next posts we’ll put these services to the test and report our results. Let the diva requests begin!
First, which cards offer premium concierge services?
All elite credit cards featured on CreditCardPro provide card members with some version of premium concierge services.
Chase Sapphire Preferred offers Visa Signature® Concierge Service while Chase Sapphire Reserve and U.S. Bank Altitude Reserve Visa Infinite® Card both offer Visa Infinite® Concierge Service.
Citi Prestige cardholders have access to the Citi® Concierge.
Mastercard® Gold Card™, Mastercard® Black Card™, and Mastercard® Titanium Card™ give cardholders access to the Luxury Card Concierge™.
The Platinum Card from American Express offers the Platinum Card Concierge and American Express Gold cardholders have access to the Gold Concierge.
What types of services can the elite credit card concierge provide?
The majority of concierge requests fall under the categories of event tickets, dining, gifts, flowers, and travel. Credit card concierges specialize in getting tickets to sold-out concerts, shows, and events; scoring tables at the hottest restaurants (that you thought you could never get into); finding the perfect gift for the most difficult friends and family members (and coordinating the actual purchase and delivery); and sending fabulous floral arrangements.
For travel, concierges are able to do just about everything, including researching and booking airline tickets, hotel rooms, specific activities (e.g., skydiving), vacation services (e.g., babysitting and pet-sitting) and even creating overall suggested itineraries. Bonus: When booking hotel rooms through the concierge, you’ll have access a bespoke program of benefits available to card members. Free upgrades, lavish breakfasts, welcome amenities, spa credits, and 4 p.m. checkouts are just some of the perks to look forward to.
Elite credit card concierge services can also fall outside these categories. Say you left your Iphone in an Uber. The concierge can get on the case. You want to rent out a rooftop in New York City for a party. They’ll get you price quotes. Say you’re out of town and need to find a good tailor for a new suit. They’ll help.
Of course, your concierge request has to be somewhat reasonable—but not to worry, they’ll let you know if the request is within their scope.
How do I get a hold of my credit card’s concierge?
Each credit card has a dedicated phone number for its cardholders to reach the concierge. These numbers can be found upon logging into an online account and looking under headings like “Benefits” and “Rewards.” We suggest adding this phone number to your contact list! A live assistant is available around-the-clock to take requests.
Most of the concierge services are also available via e-mail or an online platform, which tends to be our preferred manner of communication.
Chances are you will end up building a relationship with a particular concierge, and he or she will give you information for direct contact via phone or email.
Does the concierge provide instantaneous results?
Yes and no.
While many a concierge can be considered a vault of knowledge, he or she will need to time to research and provide responses. Often times, you’ll need to provide additional information for your request like dates and timing, budget, and other preferences.
Typically, when you put in a request, you will get an estimated date and time for a response (around 48-72 hours). The concierge will contact you if additional details are needed. Often times, there will be several teams working on your requests. For example, there’s a dedicated dining team and a dedicated hotel team, and it takes time to compile the information from the various teams.
That said, typically the concierge can sometimes look into things such as ticket availability on the spot and even some dining reservations.
Are all premium concierge services created equal?
We’ll let you be the judge!
We’ve been putting these premium concierge services to the test (with similar sets of questions and requests). Over the next posts, we’ll report on the results from our concierge requests. Stay tuned!